✨ Get more on OKRs with code cathyhulu@gmail.com
✨ Get more on OKRs with code cathyhulu@gmail.com
✨ Get more on OKRs with code cathyhulu@gmail.com
Sago Uncovering Problems in a Qual Platform
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Role
UX/UI Designer
Team Size
8
Timeframe
4 months
Sago Uncovering Problems in a Qual Platform
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Role
UX/UI Designer
Team Size
8
Timeframe
4 months
Sago Uncovering Problems in a Qual Platform
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Role
UX/UI Designer
Team Size
8
Timeframe
4 months
Problem
Too Many Nebulous Issues
For many years, the team has heard many issues, from unengaging UI to confusing navigation, about the QualBoard platform. However these issues remain in a vague, nebulous, and verbal state. Not written-down nor prioritized, these unaddressed issues have led to clients leaving to competitors.
"For years we have gotten many tickets about QualBoard, but haven't taken the time to sort and organize them."
Problem
Too Many Nebulous Issues
For many years, the team has heard many issues, from unengaging UI to confusing navigation, about the QualBoard platform. However these issues remain in a vague, nebulous, and verbal state. Not written-down nor prioritized, these unaddressed issues have led to clients leaving to competitors.
"For years we have gotten many tickets about QualBoard, but haven't taken the time to sort and organize them."
Problem
Too Many Nebulous Issues
For many years, the team has heard many issues, from unengaging UI to confusing navigation, about the QualBoard platform. However these issues remain in a vague, nebulous, and verbal state. Not written-down nor prioritized, these unaddressed issues have led to clients leaving to competitors.
"For years we have gotten many tickets about QualBoard, but haven't taken the time to sort and organize them."
Discovery
Writing and Executing the Research Plan
Before designing and finding solutions, I conducted over 7 user interviews to uncover key pain points and gauge the current ease-of-use. The areas of focus for the research phase were on the user's first impressions, main navigation, and verifying assumptions. Questions asked were asking people's opinions, and asking if users know the small UI items.
"For years we have gotten many tickets about QualBoard, but haven't taken the time to sort and organize them."
Discovery
Writing and Executing the Research Plan
Before designing and finding solutions, I conducted over 7 user interviews to uncover key pain points and gauge the current ease-of-use. The areas of focus for the research phase were on the user's first impressions, main navigation, and verifying assumptions. Questions asked were asking people's opinions, and asking if users know the small UI items.
"For years we have gotten many tickets about QualBoard, but haven't taken the time to sort and organize them."
Discovery
Writing and Executing the Research Plan
Before designing and finding solutions, I conducted over 7 user interviews to uncover key pain points and gauge the current ease-of-use. The areas of focus for the research phase were on the user's first impressions, main navigation, and verifying assumptions. Questions asked were asking people's opinions, and asking if users know the small UI items.
"For years we have gotten many tickets about QualBoard, but haven't taken the time to sort and organize them."
Discovery
User Journeys to Visualize Points of Failure
After interviewing, I created several user journey charts to visually illustrate when navigation errors happen. From the graphs, the team can easily identify where and when users cannot accomplish the basic tasks. This will help determine which problems and solutions to prioritize.
From the user journeys, I noticed the "Home Page" is deciding point whether the user successfully or unscuessfully accomplishes their goal.
Discovery
User Journeys to Visualize Points of Failure
After interviewing, I created several user journey charts to visually illustrate when navigation errors happen. From the graphs, the team can easily identify where and when users cannot accomplish the basic tasks. This will help determine which problems and solutions to prioritize.
From the user journeys, I noticed the "Home Page" is deciding point whether the user successfully or unscuessfully accomplishes their goal.
Discovery
User Journeys to Visualize Points of Failure
After interviewing, I created several user journey charts to visually illustrate when navigation errors happen. From the graphs, the team can easily identify where and when users cannot accomplish the basic tasks. This will help determine which problems and solutions to prioritize.
From the user journeys, I noticed the "Home Page" is deciding point whether the user successfully or unscuessfully accomplishes their goal.
Discovery
Ideating and Prioritizing Achievable Wins
After the discovery stage, I quickly draft possible solutions for areas of problems. Then I discussed with product managers on what should be prioritized and focused.
For instance, the issue of the boring UI feedback, would give high wins but would be best saved for another period. By the end it was clear that the focus should be on the keep flows of the users: navigating to their meeting.
.....
Discovery
Ideating and Prioritizing Achievable Wins
After the discovery stage, I quickly draft possible solutions for areas of problems. Then I discussed with product managers on what should be prioritized and focused.
For instance, the issue of the boring UI feedback, would give high wins but would be best saved for another period. By the end it was clear that the focus should be on the keep flows of the users: navigating to their meeting.
.....
Discovery
Ideating and Prioritizing Achievable Wins
After the discovery stage, I quickly draft possible solutions for areas of problems. Then I discussed with product managers on what should be prioritized and focused.
For instance, the issue of the boring UI feedback, would give high wins but would be best saved for another period. By the end it was clear that the focus should be on the keep flows of the users: navigating to their meeting.
.....
Discovery
Ideating and Prioritizing Achievable Wins
After the discovery stage, I quickly draft possible solutions for areas of problems. Then I discussed with product managers on what should be prioritized and focused.
For instance, the issue of the boring UI feedback, would give high wins but would be best saved for another period. By the end it was clear that the focus should be on the keep flows of the users: navigating to their meeting.
.....
Discovery
Ideating and Prioritizing Achievable Wins
After the discovery stage, I quickly draft possible solutions for areas of problems. Then I discussed with product managers on what should be prioritized and focused.
For instance, the issue of the boring UI feedback, would give high wins but would be best saved for another period. By the end it was clear that the focus should be on the keep flows of the users: navigating to their meeting.
.....
Discovery
Ideating and Prioritizing Achievable Wins
After the discovery stage, I quickly draft possible solutions for areas of problems. Then I discussed with product managers on what should be prioritized and focused.
For instance, the issue of the boring UI feedback, would give high wins but would be best saved for another period. By the end it was clear that the focus should be on the keep flows of the users: navigating to their meeting.
.....
About
Hello, I'm Catherine. I have experience in both the engineering and design stages of product development. My career journey has been driven by the question: "how to enrich people's lives through technology?" I am motivated by finding new ways to make the world a better place. With my unique background in software engineering, I combine my creative thinking and practical problem-solving to find solutions that is both meaningful and helpful, but also actionable, accessible, and scalable.
If you are looking for an awesome collaborator or have a cool project, feel free to send me a message.
About
Hello, I'm Catherine. I have experience in both the engineering and design stages of product development. My career journey has been driven by the question: "how to enrich people's lives through technology?" I am motivated by finding new ways to make the world a better place. With my unique background in software engineering, I combine my creative thinking and practical problem-solving to find solutions that is both meaningful and helpful, but also actionable, accessible, and scalable.
If you are looking for an awesome collaborator or have a cool project, feel free to send me a message.
About
Hello, I'm Catherine. I have experience in both the engineering and design stages of product development. My career journey has been driven by the question: "how to enrich people's lives through technology?" I am motivated by finding new ways to make the world a better place. With my unique background in software engineering, I combine my creative thinking and practical problem-solving to find solutions that is both meaningful and helpful, but also actionable, accessible, and scalable.
If you are looking for an awesome collaborator or have a cool project, feel free to send me a message.
About
Hello, I'm Catherine. I have experience in both the engineering and design stages of product development. My career journey has been driven by the question: "how to enrich people's lives through technology?" I am motivated by finding new ways to make the world a better place. With my unique background in software engineering, I combine my creative thinking and practical problem-solving to find solutions that is both meaningful and helpful, but also actionable, accessible, and scalable.
If you are looking for an awesome collaborator or have a cool project, feel free to send me a message.
About
Hello, I'm Catherine. I have experience in both the engineering and design stages of product development. My career journey has been driven by the question: "how to enrich people's lives through technology?" I am motivated by finding new ways to make the world a better place. With my unique background in software engineering, I combine my creative thinking and practical problem-solving to find solutions that is both meaningful and helpful, but also actionable, accessible, and scalable.
If you are looking for an awesome collaborator or have a cool project, feel free to send me a message.
About
Hello, I'm Catherine. I have experience in both the engineering and design stages of product development. My career journey has been driven by the question: "how to enrich people's lives through technology?" I am motivated by finding new ways to make the world a better place. With my unique background in software engineering, I combine my creative thinking and practical problem-solving to find solutions that is both meaningful and helpful, but also actionable, accessible, and scalable.
If you are looking for an awesome collaborator or have a cool project, feel free to send me a message.